Privacy Policy

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Effective Date: 9 December 2024

At Serey Travel, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, book our tours, or interact with us in any way.

We may collect the following types of information:

• Personal information: Name, email address, phone number, billing address, passport details (if required for bookings), and dietary or health information you choose to share.
   
• Booking details: Dates of travel, tours booked, payment details (processed securely via our payment partners).
   
• Technical information: IP address, browser type, device information, and pages visited on our website (collected via cookies).
   
• Communications: Emails, messages, or calls exchanged with our team.
   

We use your information to:

• Process bookings and payments.
   
• Send booking confirmations, itineraries, and updates.
   
• Respond to your inquiries and provide customer support.
   
• Improve our website, services, and guest experience.
   
• Send promotional offers and travel updates (only if you opt in).
   
• Comply with legal requirements and protect our rights.
   

We only share your personal data when necessary:

• With trusted service providers (e.g., guides, activity partners, accommodation) to deliver your booked services.
   
• With payment processors to complete transactions securely.
   
• When required by law, regulation, or legal process.
   

We never sell your personal information to third parties.

We take reasonable measures to protect your data against unauthorized access, alteration, or loss. This includes:

• Secure payment gateways for financial transactions.
   
• Limited access to personal data by authorized personnel only.
   
• Encrypted storage where appropriate.
   

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, but some features may not function properly.

You have the right to:

• Request a copy of the personal data we hold about you.
   
• Correct or update your personal information.
   
• Request deletion of your data (subject to legal or contractual obligations).
   
• Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
   

We keep your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Serey Travel
Email: ider.serey@gmail.com
Phone: +976-94286413
Address: Orchlon 51-1-37, Khoroo 6, Khoroolol 10, Peace Avenue, Bayangol District, Ulaanbaatar, Mongolia